• Q: I have registered as a new member but have not received a confirmation email.

    Please make sure to allow the domain marierushlash.com before registering as a member.

    However, since the confirmation email will only be sent once, if you do not receive it, please contact our customer center.

  • Q: I can't log in

    If you use Internet Explorer or an older version of a browser, our online shop may not display correctly, you may not be able to log in, or you may not be able to place an order.

    Please install the latest version of a browser such as Google Chrome or Firefox, or try it on your smartphone.

  • Q: I forgot my login information

    Your login ID is your email address. If you forget your password, you can reissue it by entering your email address on the login screen.

    If you do not receive a password reissue email, please allow emails from support@marierushlash.com.

    If you are unable to log in, you can have a temporary password issued by the customer center. Please contact us by phone, email, LINE@, etc.

  • Q: Can I change my name, address, phone number, or email address?

    Accounts and points cannot be combined. There are no system issues with multiple registrations, but if you wish to cancel your membership, please log in and complete the procedure from My Page.

About member registration/login